The coronavirus outbreak (COVID-19) is undoubtedly the story of human tragedy and is also harmful to the economy. Governments around the world have tried to act quickly and decisively to protect citizens and limit damage to their economy.
Your customers may be on self-quarantine at this time, but this does not mean that you cannot stay connected and continue to provide excellent service.
Follow these steps to help keep your clients connected during the coronavirus outbreak:
1.Regularly Communicate with Your Clients and Customers
Encourage certainty and trust with your clients and customers during a crisis like corona virus by identifying their concerns and creating messaging that assures your clients that your company has done and is doing everything in its power to maintain consistent and safe delivery of their services and products.
2.Make It Easier for Customers to Order Your Products and Services Online
It’s important to make your product or services more accessible and easy for customers to purchase online. If you’re able to sell your products online, post them on your website and social walls and let your customers know they’re available.
Send an E-mail or write a social media post mentioning the products you’ve placed on your website. You can also give discounts on these items or promote special sales. Doing this tells customers how they can still engage with your business during the outbreak.
3.Update Your Social Media Pages
Now is a great time to be active on social media. Share entertaining videos, provide coronavirus news, latest updates or share industry news. Posting on multiple channels allows you to build your awareness and gives your customers a sense of what your company values are.
If your business open at this time, make sure your customers are aware of your operating hours, and any precautions your business is taking. Your business pages are a great representation of your business and brand. You can use this time to update the pages on each wall to establish your brand’s identity and build a stronger connection with your audience.
4.Maintain a Live Chat Service
Live chat or video call can be a great way to personally connect with your clients. If you are able to offer live chat support service, ask your employees to assist customers from their home offices during this pandemic.
This way you can keep in touch with customers personally. Customers will also enjoy connecting with your business or new services while they are apart from friends or family.
5.Provide Special Offers and Discounts
If you’re able to sell products online, offer special discounts on your website. Customers enjoy exclusive opportunities, so make them feel special by offering loyalty programs and offers.
This also helps your business continue to gain more sales and maintain positive interaction with your customers.
6.Focus on Helping Your Clients through Social Media Channels
You may already offer phone and email support to your customers, but now is the time to increase your customer service capabilities and ensure your clients can reach you — no matter where they are.
Social media is a good place to start, as you can offer the option to chat via Facebook Messenger, Whats App and other instant messaging platforms. You can also offer video conferencing options through Skype.
Be ready to get creative and keep your sales advancing by doing things that you never thought possible. Think creatively. Use various collaboration tools. And look for communication apps to talk with your clients.
Article Source: https://www.appnwebtechnologies.com/blog/grow-your-business-after-coronavirus-outbreak/
